Terms of Service

1. Acceptance of Terms

By accessing or using TalentSeva (“Platform,” “Service,” or “we”), operated by GunaEdge Technologies Pvt. Ltd. (“Company,” “we,” “us,” or “our”), you (“User,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use our Platform.

These Terms constitute a legally binding agreement between you and the Company under Indian law.

2. Description of Service

2.1 Platform Overview

Our Platform provides AI-powered recruitment services including but not limited to:

• Resume processing, analysis, and scoring
• Virtual interview conduct and assessment
• Candidate evaluation and ranking systems
• Recruitment workflow management

2.2 Service Availability

• Services are provided on an “as available” basis
• We reserve the right to modify, suspend, or discontinue any part of the Platform
• Service availability may vary based on technical requirements and maintenance
• We do not guarantee uninterrupted or error-free service

3. User Accounts and Registration

3.1 Account Creation

• Provide accurate, current information
• Maintain account security
• Notify us of unauthorized access
• One account per person/entity

3.2 Responsibilities

• You are responsible for all account activities
• Must be 18+ years old
• Corporate accounts require authorization
• No account sharing

3.3 Termination

• We may suspend accounts for violations
• You may terminate your account at any time
• Payment obligations remain after termination
• Data deletion follows our retention policy

4. User Conduct and Prohibited Activities

4.1 Prohibited Activities

You may not:

• Upload malicious content, viruses, or harmful code
• Attempt unauthorized access to our systems
• Reverse engineer or decompile the Platform
• Use the Platform for illegal activities or discrimination
• Spam, harass, or send unsolicited communications
• Create fake profiles or misrepresent identity
• Scrape or extract data without authorization
• Interfere with Platform functionality

4.2 Content Standards

All uploaded content must:

• Be accurate and not misleading
• Comply with Indian employment laws
• Not contain discriminatory language or bias
• Not infringe on third-party rights
• Be appropriate for professional recruitment context

5. Intellectual Property

All content, features, and functionality of the Platform — including but not limited to text, graphics, logos, icons, images, and software — are owned by GunaEdge Technologies Pvt. Ltd. or its licensors and are protected by Indian and international intellectual property laws.

You retain ownership of content you upload (resumes, job descriptions, etc.) but grant us a limited license to process, analyze, and store such content as necessary to provide the Service.

6. Payment Terms and Billing

6.1 Subscription Fees

• Fees are charged per selected plan
• All fees are in Indian Rupees (INR)
• Billed in advance
• Usage-based charges may apply

6.2 Payment Processing

• Processed through RBI-licensed payment gateways
• Automatic payment authorization
• Service suspension for failed payments
• Industry-standard security

6.3 Refunds and Cancellations

• Subscription fees are generally non-refundable
• Exceptions evaluated on a case-by-case basis
• No automatic refunds on cancellation
• Price changes: 30 days notice, apply to subsequent billing cycles

7. Privacy

Your use of the Platform is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Platform, you consent to the practices described in our Privacy Policy.

8. AI and Automated Decision Making

8.1 AI-Generated Results

• AI assessments and scores are tools to assist decision-making
• Results should be used in conjunction with human judgment
• We do not guarantee accuracy, completeness, or fairness of AI outputs
• Users remain responsible for final hiring decisions and legal compliance

8.2 Algorithm Updates

• We may update algorithms without prior notice
• Updates may affect scoring results
• Historical scores may change
• No guarantee of version consistency

8.3 Bias and Fairness

• AI may have inherent limitations
• Users are responsible for compliance with anti-discrimination laws
• Human review of AI outputs is recommended
• We implement bias detection measures

9. Data Protection

We implement appropriate technical and organizational measures to protect your data. For detailed information about our data handling practices, security measures, and your rights under Indian data protection law, please refer to our Privacy Policy.

10. Limitation of Liability

10.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT; UNINTERRUPTED OR ERROR-FREE OPERATION; SECURITY OR ABSENCE OF VIRUSES.

10.2 Limitation of Damages

To the maximum extent permitted by Indian law:

• Total liability limited to amounts paid in the preceding 12 months
• No liability for indirect or consequential damages
• Excludes lost profits, data loss, business interruption
• Some jurisdictions may not allow certain limitations

11. Indemnification

You agree to indemnify and hold harmless GunaEdge Technologies Pvt. Ltd., its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to your use of the Platform, violation of these Terms, or infringement of any third-party rights.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated with at least 30 days' notice via email or a prominent notice on the Platform. Your continued use of the Platform after such modifications constitutes acceptance of the updated Terms.

13. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately for violations of these Terms. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including limitation of liability, indemnification, and dispute resolution) will remain in effect.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of India without regard to conflict of law principles.

14.2 Jurisdiction

All disputes shall be subject to the exclusive jurisdiction of courts in Mysore, India.

14.3 Arbitration (Optional)

• Mutual agreement to arbitrate
• Conducted in English in Mysore
• As per the Arbitration and Conciliation Act, 1996
• Mutually agreed arbitrator

15. Severability

If any provision of these Terms is held to be unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and GunaEdge Technologies Pvt. Ltd. regarding the use of the Platform and supersede all prior agreements and understandings.

17. Contact Information

17.1 General Inquiries

17.2 Legal Notices